Used data processors

Yarowa AG

Metallstrasse 9, 6300 Zug, Switzerland

Support

Own data, login data and end-customer data (pseudonymised and/or encrypted).

Germany and EEA

Microsoft

One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, Ireland

Managed Services Provider for Hosting

Own data, login data, end-customer data and documents: Yarowa obtains managed service services from Microsoft, which include, among other things, hosting the data in service centres in the EEA and Switzerland; all end-customer data and documents stored on ENAB.LE are encrypted.

End customer data at REST (Azure): Switzerland
Other services: EEA and Switzerland

SendinBlue

55 Rue d’Amsterdam, 75008 Paris, France

Email and SMS service for notifications

User email addresses, user telephone numbers for the purpose of 2-factor authentication (if activated); end customer email address for customer feedback or other notifications (only applies to the Building & Trades Network and the Legal Advice Network (if activated); but not to the Healthcare Network)

EEA

F24 Switzerland AG

Samstagernstrasse 45, 8832 Wollerau, Switzerland

SMS service for notifications

User’s telephone number for the purpose of 2-factor authentication (if activated); end customer’s telephone number for SMS messages for the purpose of obtaining customer feedback and scheduling appointments.

EEA and Switzerland

Tableau Software Germany

Ulmenstrasse 30, 60325 Frankfurt am Main, Germany

Reporting and Analytics

The Tableau software may be used for evaluation purposes to fulfil this contract and to generate additional insights for customers and Yarowa, for reporting purposes, and for the graphical representation of data. Personal data concerned: Own data, login data, and end-customer data (pseudonymised and/or encrypted).

EEA

Freshworks GmbH

Neue Grünstrasse 17, 10179 Berlin, Germany

Support and ticketing tool

Any personal data disclosed by users in their support request (The input form for support requests states that no personal data of end customers should be transmitted).

EEA

Clue Security Services AG

Grabenstrasse 17, 6340 Baar, Switzerland

Network Detection and Response / QRadar & Web Application Firewall

Cloud Monitoring / AI Based Threat Detection: In the event of an alert, access to your own data and login data is possible.

QRadar & Web Application Firewall: In the event of an alert, access to personal data and login data may be possible.

EEA

Run my Accounts Deutschland AG

Emil-Hoffmann-Str. 55-59, 50996 Cologne, Germany

Trust services

Data for invoices.

Switzerland and EEA

Google LLC

1600 Amphitheater Parkway, Mountain View, CA 94043, USA

Provider of mapping services (Google Maps)

The user’s IP address and the address coordinates of the third-party service providers are used in the search function.

EEA, Switzerland and countries with adequacy decisions