Property Management
Provider & Order Management for Property Management
Yarowa is a leading digital marketplace and transaction platform that aggregates service providers and solutions for the property management industry. From first notification to final settlement: one seamless digital process, one platform, everyone involved.
KPIs
Leading Property Management Companies trust Yarowa
200,000+
Residential units are efficiently managed using Yarowa's platform.
1,200+
Property managers rely on Yarowa to streamline their operations.
5,500+
Service providers collaborate and perform tasks directly on the Yarowa platform.
Up to 30%
Property managers benefit from faster processing times with Yarowa.
98%
Customer satisfaction is our top priority and key to our success.
5%
Significant cost savings are achieved through improved steering of service providers.
Benefits
Faster. Smarter. More scalable.
Anchored deep in the ERP. All sub-processes are mirrored in the ERP in real time, keeping creditor orders automatically updated through smart integrations.
Configure instead of code. Flexible business rules and configurable flows map customer-specific use cases, entirely without IT skills. Scalable with low maintenance costs.
Transparency through marketplace logic. Craftsman profiles, a multi-offering engine and digital quote comparisons make awarding and
quality traceable.
AI and analytics. AI-powered capabilities pre-check invoices to detect errors proactively at the source; analytics and benchmarking make processes measurable
Analytics & Benchmarking. Track operational performance with real-time dashboards, benchmarking, and actionable insights that help optimise provider quality and decision-making.
Products
Three products,
one continuous system
Yarowa offers continuous, fully automated order management: efficient, transparent and digitally connected. From the first damage intake to case closure, the platform steers the entire process, structured and based on individual rules.
Damage Report & Ticketing
The user-friendly, web-based damage reporting tool captures damage quickly and in a structured way, anytime and anywhere. Every report is automatically converted into a ticket with a unique ticket ID: seamless traceability guaranteed.
- Web-based, user-friendly damage reporting, anytime and anywhere.
- Automatic ticket creation with a unique ticket ID.
- Seamless traceability of every report.
Order management
Steers the entire process from ticket to audit-proof closure: rule-based responsibility checks, digital awarding with quote comparisons, transparent status communication and AI-powered invoice pre-checking.
- Effortless management of work orders, with a rule engine for full transparency.
- Automated order capture, routing and processing with marketplace logic and a multi-quote engine.
- Integrated checks of quotes, invoices and competencies for seamless compliance.
- AI-based invoice benchmarking for automated quote and invoice verification.
Supplier management and provider management for 100% control
Supplier Management is the central solution for managing all vendors across their entire lifecycle. From onboarding to compliance and contracts to data quality: one consistent, regulatorily secure data foundation for all vendors, regardless of whether they use Yarowa's order management. Scalable, integrated and enterprise-ready.
- Structured onboarding with automated checks, scoring and approval workflows.
- Central management of all partners including self-service data maintenance.
- Automated monitoring of documents and contracts with a full audit trail.
- Real-time dashboards with ratings, KPIs and BI integration.
Features
Everything the real estate industry needs
Order management
Business rules, marketplace logic, multi-offering engine, and integrated checks for quotes, invoices, and skills.
Provider management
streamlined master data management, smooth onboarding, integrated compliance and risk control
Reporting & benchmarking
Technical support and personalised assistance for tradespeople using the portal daily.
AI-Empowered Functionalities
AI-based invoice benchmarking for automated quote and invoice verification.
HOW IT WORKS
From damage to closure: in 8 steps
Every step runs digitally, documented and automated on one platform: from claim notification to closure.
Digital damage intake
The web-based damage reporting tool enables fast, structured capture of damage, anytime and anywhere.
Automatic ticket creation
Every report is automatically converted into a ticket with a unique ticket ID, for seamless traceability.
Rule-based responsibility check
Predefined business rules automatically evaluate who is responsible: facility manager, provider, caretaker or external service provider. Providers are assigned automatically without manual intervention.
Structured order capture
From quote requests to quote comparisons to commissioning including the service catalogue: the entire sourcing process runs digitally and is fully documented.
Transparent status communication
Automatic status updates keep all stakeholders informed in real time about the current status.
Digital order processing
Quote creation, status reports, portal-based communication, approval limits and complete process documentation, including seamless integration of FM providers.
Intelligent invoicing and pre-checking
AI-powered invoice pre-checking enables fast processing and fully automated straight-through processing. Errors are detected and fixed proactively at the source.
Process closure and archiving
The order is closed with complete documentation, a full audit trail and complete transparency.
Use cases
One platform for everyone who keeps property management running
For property managers. Process orders up to 45% faster: with automatic ticket creation, rule-based assignment andreal-time mirroring in the ERP.
For facility managers and caretakers. Business rules auto-assign tasks, delivering them structured and documented without manual steps.
For tradespeople and service providers. Accept orders, submit quotes via the multi-quote engine, and invoice with portal support.
SUCCESS STORIES
Trusted by Customers
Implementing Yarowa marks a decisive step towards a customer-oriented, future-proof digital service ecosystem. The deep integration into our SAP systems and the digital connection of service providers increase efficiency and improve service quality for tenants. In addition, the workload for employees is reduced and acceptance among partners is increased. Yarowa plays a key role in building a digitally managed maintenance organisation that seamlessly connects all parties involved and handles recurring tasks efficiently.
Karsten Klan
Head of SAP Technical Applications & Operations
Together with Yarowa, we developed a solution that involves all stakeholders and ensures clear processes - with no media breaks and full transparency.
Marco Kissling
Head of Digital Products & Ecosystems, Implenia/Wincasa
After careful evaluation, we actively chose Yarowa in order to unite the best processes around our new ERP and, with the best products on the market, enable a quantum leap in digitalisation and automation.
Michael Hahn
Niederer Immobilien
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and provider management?
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