Insurance
Claims management that delivers results
Yarowa is a leading digital marketplace and transaction platform that aggregates service providers and solutions for the insurance industry. From first notification to final settlement: one seamless digital process, one platform, everyone involved.
KPIs
Leading insurers trust Yarowa
80+
Insurers across multiple countries rely on Yarowa's services and solutions.
12,000+
Various service providers participate in Yarowa's networks.
Up to 45%
Lower process costs through automation and digital workflows.
Up to 10%
Lower claims payments through optimised provider management and benchmarking.
8.8 / 10
Higher customer satisfaction across all service interactions.
ISO 27001 & 9001
Certified platform with the highest data protection and security standards.
one platform. four networks.
One platform. Full access to every network.
With a single digital platform, insurers gain fully integrated access to all the networks they need for every type of claim through one seamless, end-to-end process.
Property & Trades
Streamlined digital claims management with tradespeople, adjusters, auditors, and inspectors.
Mobility
The central hub for body shops, repair shops, assistance providers, experts, and invoice auditors.
Healthcare
A network of certified doctors and other service providers for insurance-related medical assessments.
Legal Advice
Digital access to lawyers and legal experts with efficient tools for case management.
Benefits
Efficient processes. Optimised claims payments. High customer satisfaction
Digital end to end. From claim intake to invoice approval, the entire process runs smoothly on one platform: no media breaks, no manual handoffs.
Real-time visibility. Everyone involved sees the current processing status at any time, backed by powerful reporting and benchmarking.
Seamlessly integrated. Yarowa integrates deeply with core systems, claims platforms and existing provider networks instead of replacing them.
Automation through flexible rules. Business rules steer dispatching and provider selection automatically and efficiently. The result: up to 45% lower process costs.
AI where it creates value. Quotes, invoices and even medical reports are checked with AI support and approved based on rules. That reduces leakage and cuts claims costs by up to 10%.
Products
Three products,
one continuous system
Provider & Order Management
Manage your entire service provider and order management process on a single platform — from selecting the right partner to successfully completing every order.
- Automated selection of the most suitable service provider.
- Rule-based order assignment and workflow management.
- Digital end-to-end order management.
- Transparent communication with all stakeholders.
- Real-time status tracking and complete documentation.
- Integration with existing core systems.
Claims Survey
Digitise claims assessment and documentation across industries and claim types. Our solution captures all relevant information in a structured way and generates standardised claim reports.
- Digital claim data capture.
- Standardised claim reports with photos and documentation.
- Flexible use for property, automotive, medical, and legal assessments.
- AI-powered summarisation of medical reports and documents.
- Guided data collection for higher data quality.
- Faster claim processing and better decision-making.
- Integration with existing claims processes.
Offer & Invoice Validation
Automate the review and validation of offers and invoices. Our intelligent solution detects discrepancies, verifies plausibility, and enables faster, rule-based approvals.
- Automated validation of offers and invoices.
- Rule-based plausibility and price verification.
- Support for contractor, automotive, medical, and legal invoices.
- Reduced manual review effort.
- Faster approval workflows with fewer errors.
- Seamless integration with existing claims and financial processes.
Features
Four modules,
one continuous system
Claims & order management
Automated order steering, rule-based dispatching, SLA monitoring and real-time status tracking.
Provider management
Manage, segment and optimise networks, with ratings, marketplace logic and individual terms.
AI-powered claims processing
Invoice and quote verification, price matching, document and report analysis and intelligent recommendations.
Reporting & benchmarking
KPI dashboards, real-time reporting, detailed claims cost analyses, and seamless BI integration.
HOW IT WORKS
From claim to solution:
in 9 steps
Every step runs digitally, documented and automated on one platform: from claim notification to closure.
Digital claim notification
Claims are captured digitally and passed on to all relevant systems and parties in a structured way.
Digital claims survey
Transparent overview of claim event with recommendation for next best action.
Automated coverage check
Policy terms and claim information are checked and assessed automatically.
Rule-based dispatching
The right service provider is selected based on business rules, availability, rating and terms.
Digital commissioning
Service providers receive all relevant information digitally and can quickly accept, decline or process orders.
Transparent status
All stakeholders have visibility of the current processing status at any time.
SLA monitoring and logging
SLAs are monitored and service providers document all activities directly on the platform efficiently.
AI-powered invoice verification
Quotes and invoices are checked automatically and approved or escalated based on rules.
Reporting, analysis and closure
After closure, all data is available for reporting, benchmarking and process optimisation.
Use cases
One platform for everyone who resolves claims
For insurers. Steer claims end to end, cut process costs by up to 45% and keep full transparency over provider quality and claims costs.
For loss adjusters & experts. Receive orders digitally, document reports on the platform, and communicate seamlessly with all parties.
For restorers & tradespeople. Accept orders digitally, report status live, and invoice efficiently within Yarowa or insurer networks.
SUCCESS STORIES
Trusted by Customers
Generali has been working successfully with Yarowa for several years. The platform for referring medical specialists as well as skilled tradespeople works reliably and noticeably simplifies our processes. We value the professional collaboration and the continuous development of the offering.
Doris Jaussi
Head of Partnerships & Quality Management, Generali
I can wholeheartedly recommend Yarowa to the German insurance industry. The platform saves time while reducing administrative effort at the same time.
Dr. A. Holst
Gutachteninstitut Hamburg, Orthopedics / Trauma Surgery
The rating feature objectifies the expert's performance and enables them to reduce weaknesses. Overall, a highly suitable instrument for both clients and experts.
Dr. N. Stütz
Institute for Independent Medical Assessments / Surgery
The partnership between Zurich and Yarowa stands for digitalisation and efficiency. We particularly value the customer-oriented service, the flexibility in meeting our requirements, and the excellent collaboration based on a true partnership. The platform also impresses with its simple and intuitive usability - a real added value for our daily processes. Thank you for the great collaboration!
Michael Klein
Accident Claims Department Manager, Zurich Group Germany
GET STARTED TODAY
Ready to rethink your
claims management?
Join leading insurance companies already using Yarowa to make claims processes more efficient, transparent and customer-friendly.
